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I-Team: Circuit City's No-Return Policy

I-Team: Circuit City's No-Return Policy - Thursday, February 5, 2009 at 5:34PM EST

PAUPACK TOWNSHIP, WAYNE COUNTY --The I-Team has a warning tonight about buying electronics from Circuit City. Your purchase may not be what you expect.
Bob and Rosemarie Weidhaas of Lakeville couldn't believe their eyes when they pulled this TV out of the box. Rosemarie Weidhaas called it “horror. Horror." Bob Weidhaas says "my blood pressure went up. I was furious." They paid $270 for this smashed 19-inch Sylvania Circuit City in Dickson City. “I knew at that point this box had been changed. That someone took a damaged product, put it in a box and resealed it."

Bob and Rosemarie figured they'd just return it. But no such luck. They called circuit city who said, we're in liquidation. All sales are final. We won't take anything back. Bob says “I even asked, could you exchange it? They wouldn't even discuss it." Rosemarie just figured her money was gone. “$270 --what we could have done with that.”

Our undercover camera shows signs in another Circuit City store clearly state all sales are final. Rosemarie and Bob knew that, but believes the company duped them. Rosemarie says "to be honest, I trusted Circuit City."

Bob's doesn't expect to get his money back now, but wants to warn others who hope to get a deal before Circuit City closes for good. "Open it in the store. That was my mistake."

Since the I-Team got involved, the store manager has agreed to exchange the TV. One other thing, before you buy from circuit city, make sure you are getting a good deal. Just because the signs say 20 or 25 percent off, doesn't mean that's the lowest price around.
 


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