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Liquor Control Board Gets Nice

Liquor Control Board Gets Nice - Monday, March 9, 2009 at 5:20PM EST

The Pennsylvania Liquor Control Board wants it's workers to mind their manners. It's spending more than $170,000 to make sure that happens. It's part of its customer service training.
Vallez Hargett of Wilkes-Barre doesn’t agree with the spending, saying, "To spend that much money on manners? Shouldn't they just have something after hours to compensate for all that money?"

The LCB will hire a consulting firm to teach employees how to be better sales reps. The money comes from profits from the liquor control board sales. The LCB controls more than 600 liquor stores in Pennsylvania .

Nick Hays is a spokesman for the Pennsylvania Liquor Control Board. He says, "We're going to start giving them tools became it's our goal to run this agency like a specialty retailer and to improve our returns to our shareholders. Who are the people of Pennsylvania ."

Some people don't like the idea and think the money could be used for something else. Frank Mcghee of Wilkes-Barre says, "That's crazy when the money could go somewhere else for better uses, you know, homeless shelters, whatever. I mean it's crazy, come on, you should learn that at home. That's table manners."

Robert Schell of Wilkes-Barre says, "I imagine it's not money well spent. Considering that we are so strapped with the economy. It's not too good right now."

But the LCB says it's no taxpayer dollars will be spent. To the board, it's money well spent to hopefully bring in more profit to the state. The LCB says it thought of this training idea after a two year survey. That survey of liquor store customers said service was inconsistent.
 


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