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Study Finds Problem At Luzerne County 9-1-1

Study Finds Problem At Luzerne County 9-1-1 - Wednesday, October 31, 2007 at 7:38PM EST

Reported by: Andy Mehalshick
Wednesday, Oct 31, 2007 @07:38pm EST
HANOVER TOWNSHIP, LUZERNE COUNTY- Improvements are needed at Luzerne County's 9-1-1- Center. That's the basic message from a consulting firm who studied the center.

The County Commissioners ordered that study to see what needs to be done to improve service at the 9-1-1 center, a place that deals with calls involving life and death each and everyday.

Luzerne County officials say they want to make sure when calls for help come into their 9-1-1 center they are answered quickly and efficiently. On Wednesday afternoon they released the report. One of the problem areas is manpower.

Luzerne County Commissioner Greg Skrepenak said, "There are specific staff issues that rang out. There are supposed top be 3 individuals on the floor each time. Unfortunately the report states they believe that’s too small a number. There should be more people on all floors to take care of breaks, take stress away from management people so they can manage not have to answer calls."

The report also found that morale is a problem but can be resolved. "We also believe there needs to be more of a management structure. Morale has been mentioned to be somewhat low. To build morale they suggested putting in a program to progress with things like security and such," added Skrepenak.

That report also said that communication between telecommunicators and managers must be improved.

That same report pointed out many "positives" at 9-1-1, including technical advances with equipment and improved training.

The commissioners will talk more about that study at their next work session on November 9th.
 


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